Hi NuHome Family and Friends,
I wanted to share a recent Yelp review that really struck a chord because it truly spells out our client’s experience from beginning to end. We are all far from perfect and we will always strive to improve our process and client experience, but this review was a great reminder of the importance that our team places on 5-star customer service.
Client Yelp Review:
I just needed to sit down among the cardboard boxes in my new home and write a review to thank the team at NuHome financial and convey my gratitude. We had a relatively tricky case with a very short time frame, and the team at NuHome took all the anxiety out of the process.
After a few weeks of poking and prodding our former mortgage broker who didn’t seem overly concerned about helping us get pre-approved or clarifying the home buying process, we jumped ship, hopped on Yelp, and came across the glowing reviews for NuHome Financial. They seemed too good to be true, but optimism prevailed, and I reached out to Christina Dominguez. As a first point of contact, you would be hard pressed to find someone as patient, kind, and welcoming. She answered all my questions, even the completely silly and oblivious ones, sent me very clear and informative PDFs and e-mails describing what each step would entail, spent ample time on the phone both gathering information and answering questions as they arose, got us pre-approved quickly and efficiently, and helped me communicate with the brilliant senior associate Melissa Crawford. Our entire interaction with Christina was an absolute dream.
Melissa was simply fantastic – we were dealing with self employment, international funds, anything that could conceivably hinder us from getting a good rate. She is a true pro who has been working in the field for years, and navigated each hiccup with urgency, focus, and kindness. Every single team member I dealt with at NuHome answered my emails within 30 minutes, even ones that were sent at 11:00 at night. Melissa was no exception. When we finally found the house of our dreams, her, Justin, and Christina were immediately on the case, and secured an absolutely stellar rate for us. A rate that still shocks people – as first time buyers with extenuating circumstances, NuHome wrangled a miracle. Our mortgage was tailor made for us, and each aspect on our wishlist was ticked off. Our fantastic transaction coordinator, Christina Silvers, ensured that we had closed escrow and secured financing in under 30 days. Again, Christina Silvers was a pleasure to work with, and so incredibly sweet and communicative. We are absolutely stunned not only regarding NuHome’s efficiency, but the pleasantness of our interactions. We are talking congratulatory cookies, Birthday phone calls, a house warming gift – the thoughtful sweetness you would expect from a Ma and Pa business in the 1950’s.
I have never dealt with a more thoroughly professional, attentive, considerate, and talented business. Full stop. NuHome is the real deal, and they are reason I am sitting in the living room of our beautiful new home, with a completely manageable mortgage, and warm memories of my interactions with Christina S, Christina D, Melissa, and Justin.
Choosing NuHome as your mortgage broker is the best decision you will make during your home buying process. Both my boyfriend and I would recommend NuHome to ANYONE, family and friends alike.
I really am so excited about this and we will continue to provide the high level of service that you have all come to expect.
Thank you all for your continued support, referrals, and business. I truly value and appreciate everyone that is part of the NuHome family, as you have been an integral part of our success.
Wishing you all the best as we head into the fall season!